Thank you for shopping with us! We strive to ensure that every purchase meets your expectations. However, if you are not satisfied, we offer the following refund policy:

1. Eligibility for Refunds:
   • Products must be returned within 30 days of the purchase date.
   • Items must be in their original condition, unused, and in the original packaging to qualify for a refund.
   • Certain items, such as personalized or custom orders, may not be eligible for refunds.
2. Initiating a Refund:
   • To request a refund, please contact our customer service team at support@coachchijo.com with your order number and a brief explanation of the reason for the return.
   • Our team will provide you with a return authorization and instructions on how to send the item back.

3. Return Shipping:
   • Customers are responsible for paying the return shipping costs, unless the item is defective or incorrect.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
4. Processing Refunds:
   • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
   • If approved, the refund will be processed, and the credit will automatically be applied to your original method of payment within a specified number of days.
5. Exchanges:
   • If you received a defective or incorrect item, please reach out to us within the return window, and we will gladly provide you with an exchange or refund.
6. Changes to the Policy:
   • We reserve the right to modify this refund policy at any time. Changes will be posted on our website.

If you have any questions or concerns regarding this policy, please do not hesitate to reach out to our team. Thank you for your understanding and support!